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Retention & reputation

Reviews, Loyalty & Retention

Reputation, review generation, loyalty, rewards, retention and reactivation.

NFC reviewsreputationloyaltywallet cardsreactivation
17 capabilities · RET-001–RET-017

What's included

NFC Google Review Plate

Branded NFC + QR physical product that opens a review flow.

RET-001 · Restaurants, salons, retail, clinics, trades

Automated Review Request Flow

Sends review requests after purchase, appointment, delivery or job completion.

RET-002 · Most local businesses

Reputation Dashboard

Aggregates reviews, rating trends, volume, response activity and locations.

RET-003 · Multi-location/local businesses

Review Conversion Tracking

Tracks NFC/QR taps through to review landing page and campaign source.

RET-004 · NFC/review clients

Review Alert & Escalation

Notifies staff of negative reviews or urgent feedback and routes to the right manager.

RET-005 · Hospitality, clinics, retail

Private Feedback Funnel

Lets customers send private feedback before/alongside public review prompts.

RET-006 · Hospitality, retail, services

Digital Loyalty Program

Points, stamps or rewards tied to customer identity.

RET-007 · Restaurants, cafés, salons, retail

Apple / Google Wallet Loyalty Card

Branded wallet pass for rewards, membership or offers without requiring a separate app.

RET-008 · Hospitality, retail, salons, gyms

Wallet Push Campaigns

Sends offer/update notifications to customers with a wallet pass.

RET-009 · Loyalty clients

VIP / Tiered Loyalty

Creates Silver/Gold/VIP tiers based on visits or spend.

RET-010 · Restaurants, retail, beauty, gyms

Birthday & Anniversary Automations

Automatically sends rewards or messages around birthdays or customer milestones.

RET-011 · Hospitality, salons, retail, gyms

Digital Gift Cards

Digital and/or physical gift cards sold online and in-store.

RET-012 · Restaurants, salons, retail, experiences

Membership / Subscription Programs

Recurring membership billing with benefits, usage rules and member communications.

RET-013 · Gyms, salons, car wash, memberships

Customer Segmentation

Groups customers by value, frequency, recency, interests or behaviour.

RET-014 · Retail, hospitality, salons, ecommerce

Lapsed Customer Win-Back

Automated offers to customers who have not returned after a defined period.

RET-015 · Hospitality, beauty, gyms, retail

Referral Rewards

Rewards customers for bringing friends and tracks resulting purchases.

RET-016 · Gyms, salons, services, hospitality

Loyalty Analytics

Tracks enrolment, repeat visits, reward redemption and performance by segment.

RET-017 · Hospitality, retail, beauty

Talk to us about reviews, loyalty & retention.

We'll start with the problem you're trying to solve, then select the capabilities from the catalogue that solve it.