Reviews, Loyalty & Retention
Reputation, review generation, loyalty, rewards, retention and reactivation.
What's included
NFC Google Review Plate
Branded NFC + QR physical product that opens a review flow.
RET-001 · Restaurants, salons, retail, clinics, trades
Automated Review Request Flow
Sends review requests after purchase, appointment, delivery or job completion.
RET-002 · Most local businesses
Reputation Dashboard
Aggregates reviews, rating trends, volume, response activity and locations.
RET-003 · Multi-location/local businesses
Review Conversion Tracking
Tracks NFC/QR taps through to review landing page and campaign source.
RET-004 · NFC/review clients
Review Alert & Escalation
Notifies staff of negative reviews or urgent feedback and routes to the right manager.
RET-005 · Hospitality, clinics, retail
Private Feedback Funnel
Lets customers send private feedback before/alongside public review prompts.
RET-006 · Hospitality, retail, services
Digital Loyalty Program
Points, stamps or rewards tied to customer identity.
RET-007 · Restaurants, cafés, salons, retail
Apple / Google Wallet Loyalty Card
Branded wallet pass for rewards, membership or offers without requiring a separate app.
RET-008 · Hospitality, retail, salons, gyms
Wallet Push Campaigns
Sends offer/update notifications to customers with a wallet pass.
RET-009 · Loyalty clients
VIP / Tiered Loyalty
Creates Silver/Gold/VIP tiers based on visits or spend.
RET-010 · Restaurants, retail, beauty, gyms
Birthday & Anniversary Automations
Automatically sends rewards or messages around birthdays or customer milestones.
RET-011 · Hospitality, salons, retail, gyms
Digital Gift Cards
Digital and/or physical gift cards sold online and in-store.
RET-012 · Restaurants, salons, retail, experiences
Membership / Subscription Programs
Recurring membership billing with benefits, usage rules and member communications.
RET-013 · Gyms, salons, car wash, memberships
Customer Segmentation
Groups customers by value, frequency, recency, interests or behaviour.
RET-014 · Retail, hospitality, salons, ecommerce
Lapsed Customer Win-Back
Automated offers to customers who have not returned after a defined period.
RET-015 · Hospitality, beauty, gyms, retail
Referral Rewards
Rewards customers for bringing friends and tracks resulting purchases.
RET-016 · Gyms, salons, services, hospitality
Loyalty Analytics
Tracks enrolment, repeat visits, reward redemption and performance by segment.
RET-017 · Hospitality, retail, beauty
Relevant industries
Restaurants / Cafés
The opportunity
Missed calls, third-party fees, weak repeat business, slow service
Beauty / Nail / Hair / Massage
The opportunity
Staff spend hours on DMs and no-shows
Gyms / Fitness Studios
The opportunity
Leads do not become members and churn is high
Trades
The opportunity
Missed calls and slow quotes cost jobs
Clinics / Dental / Allied Health
The opportunity
Front desk overload and no-shows
Retail
The opportunity
In-store buyers are anonymous and hard to re-engage
Talk to us about reviews, loyalty & retention.
We'll start with the problem you're trying to solve, then select the capabilities from the catalogue that solve it.