AI & Customer Automation
Customer-facing AI, voice, chat, lead handling and intelligent assistants.
What's included
AI Receptionist / Voice Agent
Answers inbound calls 24/7, handles FAQs, captures intent, books or routes callers.
AI-001 · Restaurants, salons, clinics, trades, professional services
Missed-Call Text Back
Automatically sends an SMS when a call is missed and starts a lead conversation.
AI-002 · Trades, clinics, salons, dealerships
AI Website Chatbot
Website assistant trained on the business's services, FAQs, policies, menu or catalogue.
AI-003 · Most SMEs
AI WhatsApp Assistant
Handles common enquiries, qualifies leads and hands complex chats to staff.
AI-004 · Restaurants, salons, retail, auto, trades
Instagram / Facebook DM Automation
Replies to DMs, captures contact details and sends offers, booking links or answers.
AI-005 · Beauty, hospitality, creators, fitness
Comment-to-DM Automation
Triggers a DM when someone comments a keyword and delivers a freebie, offer or booking link.
AI-006 · Creators, coaches, gyms, salons, restaurants
AI Lead Qualifier
Asks qualifying questions, scores leads and routes hot prospects to staff.
AI-007 · Trades, agencies, clinics, high-ticket services
AI Appointment Booking Agent
Checks availability and books, reschedules or cancels appointments conversationally.
AI-008 · Salons, clinics, gyms, consultants
AI Reservation Agent
Handles restaurant reservation enquiries, party size, date/time, special requests and waitlist.
AI-009 · Restaurants, venues
AI Price & Package Sender
Automatically responds to 'how much?' enquiries with tailored packages and next steps.
AI-010 · Photographers, videographers, salons, service businesses
AI Product / Parts Enquiry Parser
Turns messy customer messages into structured vehicle/product details and routes valid enquiries.
AI-011 · Auto parts, wholesalers, B2B suppliers
AI Email Triage
Categorises inbound email, drafts replies and routes requests to the right person.
AI-012 · Professional services, property, trades, clinics
AI Call Summaries & CRM Logging
Transcribes calls, extracts actions and saves notes automatically into CRM.
AI-013 · Sales teams, clinics, service businesses
AI Customer Support Agent
Resolves common support requests and escalates edge cases with context.
AI-014 · Ecommerce, SaaS, retail, services
AI Internal Knowledge Assistant
Private staff chatbot over SOPs, policies, product docs and training material.
AI-015 · Growing SMEs, multi-location businesses
AI Review Insight Assistant
Summarises review themes, complaints, praise and operational opportunities.
AI-016 · Restaurants, retail, clinics, multi-location
AI Review Reply Assistant
Drafts or automates on-brand replies and escalates sensitive reviews.
AI-017 · Local businesses, multi-location
AI Marketing Campaign Agent
Uses customer and sales data to suggest audiences, campaigns and offers.
AI-018 · Restaurants, retail, salons
AI FAQ Voice Callback
Customer requests a callback and an AI voice agent handles simple questions or qualification.
AI-019 · Trades, services, clinics
AI Post-Service Check-In
Calls or messages customers after a service to check satisfaction and trigger next actions.
AI-020 · Clinics, trades, hospitality, services
How an AI receptionist handles a call.
An illustration of how this capability works end to end, not a specific client's live system.
Customer calls
A call comes in — during business hours, after close, or while the phone line is already busy.
AI answers
The call is picked up immediately instead of ringing out or hitting voicemail.
Understands the enquiry
It works out what the caller actually wants — a booking, a question, a complaint, a quote.
Checks booking or service information
It looks up availability, pricing or service details relevant to the enquiry.
Captures customer details
Name, contact details and the reason for the call are recorded accurately.
Books, routes or escalates
Straightforward requests are handled directly; anything that needs a person is passed on with context.
CRM updated
The interaction is logged against the customer record automatically — no manual data entry.
Follow-up sent
A confirmation, reminder or next step goes out without anyone having to remember to send it.
Relevant industries
Restaurants / Cafés
The opportunity
Missed calls, third-party fees, weak repeat business, slow service
Beauty / Nail / Hair / Massage
The opportunity
Staff spend hours on DMs and no-shows
Gyms / Fitness Studios
The opportunity
Leads do not become members and churn is high
Trades
The opportunity
Missed calls and slow quotes cost jobs
Clinics / Dental / Allied Health
The opportunity
Front desk overload and no-shows
Real Estate
The opportunity
Open-home leads go cold
Talk to us about ai & customer automation.
We'll start with the problem you're trying to solve, then select the capabilities from the catalogue that solve it.